Premium Carpet Care become an IICRC Certified Firm

iicrc picCongratulations on Premium Carpet Care on becoming an IICRC Certified Firm. This means our company follows strict guidelines and procedures which gives our customers the best service using qualified technicians from the worlds largest certification body of cleaning. Visit for more information

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Emergency Tips for Spills and Stains

First and foremost, Don’t Panic!
Accidents will happen and most can be resolved, sometimes not without the help of a professional, but the NCCA is here to assist no matter what the circumstances.
If something gets spilled on to your carpet, prompt action is required to prevent staining.

Be Prepared
It is the recommendation of the National Carpet Cleaners Association to have the following items and solutions to hand for dealing with spillages as soon as possible:

•Clean white absorbent cloth or towel
•Dry Cleaning Solution – Surgical Spirit (usually available from local Chemists)
•Detergent Solution – One teaspoonful of gentle detergent for washing woollens, to half a pint (0.3 litres) of warm water
•Detergent Vinegar Solution – Add one teaspoonful of white (not malt) vinegar to the Detergent Solution
•Ammonia Solution – One teaspoonful of branded household Ammonia (available from hardware stores) to one cup of warm water
General Tips
•Do not over wet into backing materials
•Always test any solution/detergent on an inconspicuous area of carpet prior to treating a stain
•Use detergents at recommended dilution ratios
•Scrape up or blot up any excess prior to treatment
•Blot, never rub or scrub
•Do not use inappropriate detergents on carpets or upholstery i.e. (washing up liquid, wash powders, household bleach, disinfectants)
•Always work from the outside of the stain inward to avoid spreading
•Always apply the cleaning fluid to the absorbent spotting material not directly onto the carpet or fabric
•Encourage quick drying (carefully use a hairdryer on mild heat to assist)
•Deal with stains as quickly as possible for increased chances of success
•Keep the fabric or carpet as dry as possible.
Alcohol, Coffee, Tea, Liquid Foods, Urine
•Blot up surplus spillage
•Use Detergent Vinegar Solution, a little at a time
•Work from the outer edge of the stain inwards
•Frequently blot with dry cloths
•See below for final rinse procedure
Chocolate, Sweets, Blood, Glue, Egg, Ice Cream, Milk, Soft Drinks, Vomit
•Scrape up excess with a blunt knife
•Use a Detergent Solution starting at the outer edge
•Blot dry
•Follow up with Ammonia Solution
•Blot dry
•See below for final rinse procedure

Solids, Fats, Tar, Chewing Gum, Oil, Ointment, Shoe Polish
•Scrape up excess with a blunt knife
•Use a Dry Cleaning Solution followed by Detergent Vinegar Solution
•Blot dry
•See below for final rinse procedure
Unknown Stains
•Scrape up or blot surplus spillage
•Use a Dry Cleaning Solution followed by clean luke warm water
•Blot dry
•If further treatment is needed, use either Detergent or Detergent Vinegar Solution
•Blot dry
•See below for final rinse procedure
Final Rinse Procedure (applicable to all above methods of stain removal)
•Mix one-part white vinegar and four-parts water
•Pour mixture into a spray bottle and spray over the stained area
•Blot dampened area (do not rub) to remove excess moisture
•Spread white kitchen towel (stacked 6-8 sheets deep) or absorbent cloth over the affected area and place a weight, such as a telephone directory, on top
•Leave overnight and repeat if necessary
Whilst the stain removal guide may be basic, it should help prevent some quite common and expensive DIY stain removal damage. Unfortunately, there can never be a guarantee of complete removal of a stain, but the correct routine will give your professional cleaner, when called in, the best possible chance of success.

REMEMBER: Act Quickly. Scrape up solids, blot up liquids. Take plenty of time, it is worth the effort. Mix the solution accurately and test it on an out of the way piece of carpet. Always work from the outer edge of the stain to the centre. Dab or blot rather than scrub or rub. And, most importantly, NEVER OVER-WET.

NOTE: We are aware that some new carpets have been subjected to anti-static and soil-resistant treatments. Even when these have been applied, it is wise to follow the stain removal procedures suggested

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logoPremium Carpet Care have been chosen by Oven U Stevenage as a preferred partner in serving Hertfordshire’s Letting and Estate Agents in offering a complete professional cleaning service. “It made sense to join forces with the best carpet cleaning company I know “stated Daniel Bunyan (Owner of Oven U). (more…)

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View our New Machine!

Premium Carpet Care have recently purchased the new Airflex Turbo extractor, one of the most powerful portable extraxtors in the world that gives truck mount like results with it’s hugely powerful triple vac 600psi. Owner Emma Purvey said “We decided on the Airflex Turbo after testing numerous other machines in and around Stevenage. The results with the machine are spectacular, with soil extraction to a maximum and drying times kept to a minimum. Not only is it good for our regular customers but for commercial cleaning and letting agents this machine is more than powerful enough to get the job done to the highest standards
For further details copy and paste the link below in your browser


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This month has seen us completely revamp our website – help spread the word by sending our URL to any friends you know who would be interested in our services. In the coming weeks we will be establishing our Facebook and Twitter accounts to help build a stronger platform for communication with our clients. Keep up to date with the latest promotions, industry and company news by following us or by subscribing to our RSS feeds.


If you have any feedback about our site – design, layout or functionality – we would be delighted to receive your input. Please use the comments form below.

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Our guarantee

100% No Risk Guarantee

Most Thorough Carpet Cleaning You’ve Ever Seen Or It’s Free!

Every job we do comes with our iron-clad, risk free guarantee! If you are not happy with our work, we’ll re-clean the area for free. If you are still not pleased, you pay nothing. We feel that nothing is more important than your complete and total satisfaction. Premium Carpet Care’s goals are simple and straight forward:


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“Amazing results, our entrance hall carpets looks like new again and was worth every single penny. I will definitely continue to use you, thank you!”

Mrs Corsbie-Smith, Manager of Minsden Care Home, Hitchin

“I was completely satisfied with the whole job, and would not hesitate in recommending Premium Carpet Care to my family and friends”

Mrs T, (Housewife) Essex Road, Stevenage, Herts


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Some frequently asked cleaning questions

Q: How often should I have my carpet cleaned?

A: On average household carpets should be cleaned at least once a year. In some cases (pets, children, allergies) carpets may require more frequent cleaning.

Q: How often should I have my upholstery cleaned?


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